Welcome to ICF Connect ("the App"), the official membership application of ICF International ("ICF", "we", "us", or "our"). ICF Connect is a private, members-only platform that provides access to organisational resources, spiritual content, community tools, and membership services for ICF members worldwide.
This Privacy Policy explains what personal information we collect, why we collect it, how it is used and protected, and the rights you have over your data. It applies to the ICF Connect mobile application (iOS and Android) and the associated web portal at https://connect.icfonline.org.
By downloading or using ICF Connect, you confirm that you have read and understood this policy. If you do not agree, please do not use the App.
When you register or use features of the App, you may provide:
| Category | Data Collected | When Collected |
|---|---|---|
| Account & Identity | Full name, membership number, mobile number, date of birth, email address, password (hashed) | Registration & login |
| Profile | Profile photo, profession, address, city, country | Profile setup & editing |
| Jobs & Career | CV / résumé file, education history, work experience, skills, languages spoken, headline, availability status, cover letter, interested industries | When you use the Jobs feature (optional) |
| ICF Care Membership | Registration details submitted for ICF Care enrolment; payment status (order reference only — no card data is stored by the App) | When you register for ICF Care (optional) |
| Supporter / Ayyuhannas | Third-party contact details you voluntarily enter: name, mobile number, email, address, profession, religion, meeting notes | When you use the Ayyuhannas feature (optional) |
| Janaza (Funeral) Requests | Deceased person's name, mobile number, country, place, date of death, relationship, gender, remarks | When you submit a Janaza request (optional) |
| Events | Event registration records | When you register for an event (optional) |
| Habits & Spiritual Tracker | Habit completion records, Quran recitation progress, Adkar completion, good deeds log | When you use tracker features (optional) |
| Content Interactions | Favourited Roula notes, Adkar, Hadith, Quran notes, Salah content; view counts; download counts | When you interact with content |
The following data is stored exclusively on your device and is never transmitted to our servers:
When you use the App, we automatically collect limited technical information to ensure reliability and security:
device_info_plus; data is not sent to any analytics service).We do not use any third-party analytics SDK (e.g., Firebase Analytics, Mixpanel, Amplitude, Segment). All usage data stays within our own servers.
ICF Connect requests only the permissions it actually needs. Below is a complete and accurate list of permissions requested on each platform.
| Permission | Why It Is Needed | When Requested |
|---|---|---|
| Photo Library (NSPhotoLibraryUsageDescription) |
To let you select and upload a CV or document file when applying for a job listing | Only when you tap the file upload button in the Jobs feature |
| Microphone (NSMicrophoneUsageDescription) |
The audio playback library used by the App (for playing Adkar, Hadith, and Roula note audio) includes audio session code that requires this declaration on iOS. The App does not record audio at any point. | Required by Apple for any app whose binary references audio APIs — the App itself never prompts the user to use the microphone |
ℹ️ The App does not request camera access (camera is not used). The App does not request location access.
| Permission | Why It Is Needed | Android Version |
|---|---|---|
| READ_MEDIA_IMAGES | To let you select a file from your gallery for CV / job application upload | Android 13+ (API 33+) |
| READ_EXTERNAL_STORAGE | To let you select a file for CV / job application upload | Android 12 and below |
| INTERNET | Core App functionality — all API communication, audio/video streaming | All versions (granted automatically, no prompt) |
You may revoke permissions at any time in your device's Settings → Apps → ICF Connect → Permissions. Revoking file access will prevent CV uploads but will not affect any other App functionality.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account management | Create, authenticate, and maintain your member account | Contract performance |
| App functionality | Deliver features: events, jobs, Roula notes, Adkar, Hadith, Quran, habits, Janaza, Ayyuhannas, ICF Care | Contract performance |
| Personalisation | Remember your favourites, reading position, and habit progress | Legitimate interest |
| In-app notifications | Display local notifications for registration completion, payment confirmation, new content, and habit reminders | Legitimate interest / Consent |
| Security | Detect and prevent unauthorised access, fraud, and abuse | Legitimate interest |
| Service improvement | Analyse internal usage patterns to improve features and fix issues | Legitimate interest |
| Legal compliance | Meet applicable legal and regulatory obligations | Legal obligation |
We do not use your data for advertising, behavioural profiling, or any form of cross-app tracking.
We do not sell, rent, or trade your personal data to any third party. Data is shared only in the following limited circumstances:
Your name, membership number, and organisational unit may be visible to authorised ICF leaders and administrators within your organisation hierarchy (Unit, Division, Region, Nation) as part of the App's membership directory functionality.
If you build a job seeker profile and apply for a position, your CV and application details are shared with the relevant employer posting the listing within the ICF network. You control whether your profile is visible.
Our backend is hosted on servers we operate at connect.icfonline.org. We use trusted cloud infrastructure providers who process data strictly on our behalf under data processing agreements.
ICF Care membership fees are processed through an external payment gateway opened in your device's browser. ICF Connect does not store, process, or transmit credit card or bank account details. The payment provider's own privacy policy governs any data collected during payment.
The App embeds YouTube video content using stream URL extraction. When you play a YouTube video, your device connects directly to YouTube's servers. This is governed by Google's Privacy Policy.
We may disclose data if required by applicable law, a court order, or a valid governmental request, or where necessary to protect the rights and safety of ICF, our members, or the public.
You can delete your account at any time via Settings → Delete Account within the App. This initiates permanent removal of all your personal data from our servers within 30 days.
We protect your data using:
No method of internet transmission is 100% secure. We cannot guarantee absolute security, but we continuously review and improve our practices.
ICF Connect is a membership application intended for adults and registered ICF members. The App is not directed to children under 13 (or the applicable minimum age in your jurisdiction).
We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information about a child, please contact us immediately at icfintl@icfonline.org and we will delete it promptly.
Depending on your country or region, you have the following rights over your personal data:
| Right | What It Means | How to Exercise |
|---|---|---|
| Access | Request a copy of the personal data we hold about you | Email us |
| Rectification | Correct inaccurate or incomplete data | Edit Profile in the App, or email us |
| Erasure (Right to be Forgotten) | Request permanent deletion of your account and data | Settings → Delete Account in the App, or email us |
| Data Portability | Request your data in a structured, machine-readable format | Email us |
| Restriction | Request that we limit processing of your data in certain circumstances | Email us |
| Objection | Object to processing for purposes based on legitimate interest | Email us |
| Withdraw Consent | Withdraw consent where processing is based on consent | Settings in the App, or email us |
We will respond to all rights requests within 30 days. We may need to verify your identity before fulfilling a request.
ICF Connect is operated globally. Your data is stored on servers located at connect.icfonline.org. If you access the App from outside the server's host country, your data may be transferred internationally. We take appropriate safeguards to ensure your data is protected in accordance with this policy, regardless of where it is processed.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) or equivalent legislation:
Our legal bases for processing are: contract performance (providing the App's services to members), legitimate interest (security, improvement), and legal obligation (compliance).
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
To submit a CCPA request, contact us at icfintl@icfonline.org.
The App may link to or embed third-party content. This Privacy Policy does not apply to those services. We encourage you to review their policies:
No third-party advertising, analytics, or tracking SDK is integrated into ICF Connect.
The following summary reflects our Data Safety declaration on the Google Play Store:
| Question | Answer |
|---|---|
| Does the app collect or share user data? | Yes — see Section 2 |
| Is all data encrypted in transit? | Yes — HTTPS/TLS |
| Can users request data deletion? | Yes — Settings → Delete Account in the App |
| Data shared with third parties | No (except YouTube for video playback and external payment gateway in browser) |
| Data used to track users | No |
| Data used for advertising | No |
The following reflects the App Privacy labels declared on the Apple App Store:
| Data Type | Collected | Linked to Identity | Used to Track | Purpose |
|---|---|---|---|---|
| Name | ✅ | ✅ | ❌ | App Functionality |
| Email Address | ✅ | ✅ | ❌ | App Functionality |
| Phone Number | ✅ | ✅ | ❌ | App Functionality |
| Physical Address | ✅ | ✅ | ❌ | App Functionality |
| User ID | ✅ | ✅ | ❌ | App Functionality |
| Other User Content (CV / files) | ✅ | ✅ | ❌ | App Functionality |
| Product Interaction (views, favourites, habits) | ✅ | ✅ | ❌ | App Functionality |
| Location, Health, Financial, Browsing, Contacts, Diagnostics | ❌ Not collected | — | — | — |
| Data Used to Track You | None — this app does not track users across other apps or websites | |||
We may update this policy periodically to reflect changes in our practices, the App's features, or applicable law. When we make material changes we will:
Continued use of the App after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
We aim to respond to all enquiries within 30 days.